Frequently Asked Questions
We provide a service similar to other Steak Companies in that we ship meats that you order online. But our products and business services are very different. We ship our meats in the freshest means available, fresh cut and shipped out. We do not carry grain fed beef, our beef is exclusively corn or grass fed. Most larger brands source their meats in bulk on the open market, where we work directly with eco-conscious farms and brands that specialize in raising very special grades of beef. We do not offer Select Grade meat, we only supply Upper Choice, Prime Grade, and above Prime meats.
All of our informational pages can be accessed through the navigation bar at the top of our website. Our blog page is filled with helpful and informational articles about our meats. Also, feel free to ask our chat operators any questions you have during your browse on our site.
No. We vet our sources very carefully, and none of our meat has ever been recalled or posed a threat to consumer health. Not one ounce.
Absolutely! To place a special order, or if you have a question and would like to speak to a representative, just drop a note in the chat box. Special requests may require extra time to prepare before shipping.
Most companies do not offer products exactly like ours. Many of our products come from very small and rare farms from around the world. Given the limited availability of many our products and the international importing, the prices can be high. This is where we have earned our trusted reputation, as many online retailers trade on these high-priced names, like wagyu, with subpar meats and sources. We source the best, and our loyal customers will vouch for us.
Absolutely. Our live chat is monitored by a customer service rep during normal business hours. If no one is available, just leave a note and they will get back to you ASAP.
GIFT CODES AND CERTIFICATES
Yes. Gift Card options are available in our store’s Gift Center.
No. Our codes are one time use per customer. We do however have a shipping discount that applies to all orders depending on the zone you live in. You can add a Percentage discount code and still qualify for Free shipping or a shipping discount which will automatically update in your Cart or you will manually enter the Shipping Code in Cart upon check out.
Yes. Gift Card options are available in our store’s Gift Center.
As a member of Meat Artisan, you will be given monthly promotional codes and monthly specials. From our delicious rubs to our savory meat. You can also go in and update your orders shipping date.
Every individual has a different palate of flavors and textures. We offer a wide Variety of Healthy, sustainable cuts ranging from Grass Fed, Dry Aged, Marbled Wagyu Specials, All-natural Pork and Lamb, Wild-caught Seafood, Free Range Poultry and much more. Feel free to contact us at any time with any questions or suggestions.
We source all our proteins from all over the world, working directly with the farms, ranches, prefectures, brands and their distributors. All of our sources have been vetted to ensure all our meats live up to the highest quality from the care of the animals, all the way to delivery on your doorstep.
Yes. You will notice that all of our chicken cuts are free-range and sustainable. Our beef comes in corn-fed and grass-fed options. Our premium Black Angus steaks are corn fed, you may also find beef options that are grass-fed, dry-aged or USDA Prime. Please refer to the individual product descriptions for more details.
Yes! We source exclusively from family farms and ranches with high standards of sustainability.
All chicken cuts in our store are free-range chicken. They were never given antibiotics, hormones or steroids. They were fed a 100% vegetarian diet and are a Non-GMO Project Verified product. We can also offer USDA certified organic chicken. The difference between their organic chickens and the chicken we offer is that the food they were fed was organic. Both were raised on sustainable family owned farms, air chilled and fed a natural diet. The reason we offer the free-range chicken and not the organic chicken is because our company also serves to restaurants who do not have a high demand for organic chicken products.
Absolutely, a special request for your cut to be organic can be made. This would cause a delay in delivery date and a small surcharge in your order. We have organic options for chicken and lamb products. Just drop us a note in the chat box or from our Contact Us page, and you will be quoted for price.
STORING & PREPARING MEAT
All of our products are individually Cryo-packed to ensure top freshness for each protein .
All Fresh Beef products can be safely stored in your refrigerator for up to 10 days.
All Lamb And Pork products can be safely stored in your refrigerator for up to 7 days
All Fresh Poultry products can be safely stored in your refrigerator for up to 5 days
All Fresh Seafood Items can be safely stored in your refrigerator for up to 2-4 days
All proteins will have a distinct smell if not Appropriate for consumption.
All Proteins Should not be frozen for over 2 months.
It’s a simple matter of science. When you freeze meats, ice crystals form, tearing apart cell walls, this is especially true during slow freezing.
Freezing damages the meat’s texture, reduces its flavor profile, and destroys natural juices, which leak out during the thawing process from damaged cellular walls inside the meat.
*Most grocers freeze meat, robbing it of flavor, texture and juices
*Freezing harms meat flavor by altering protein’s tissue structure
*Freezing changes protein texture because ice crystals tear apart cell walls
*Frozen meat can become burned so you have to keep an eye on them.
*Thawing makes juices seep out because ice crystals rupture cell walls. Plus, defrosting frozen meats takes time, energy and know-how.
And there’s no way you can tell how old meat is when you buy it.
What’s more, you need to closely monitor frozen meats for spoilage. You can’t leave them in the freezer too long or they become watery, limp, and tasteless, as you’ve probably experienced, that’s the dreaded “freezer burn” which makes meats taste bland and unappetizing.
PLACING AN ORDER
Yes. To place an order, or if you have a question and would like to speak to a representative, call our online support team.
PROBLEMS WITH ORDER
Please feel free to contact us in the chat box or email us at email@example.com
You can also check the status of your order via the Tracking number provided or Via our site by logging in to your customer profile.
MONTHLY SUBSCRIPTION MODEL (COMING SOON)
Get the highest quality, delivered-fresh meats, poultry and seafood you crave not just one time, but all the time. Subscribe now to ensure you’re covered every month for everything from lightning-quick weeknight meals to last-minute weekend get-togethers. All subscriptions are available as gift subscriptions too, for anyone you deem deserving of the highest quality proteins to enjoy at home. Once packages are assembled, they’re shipped off to you and will arrive within 2 days to ensure the freshest quality Please note: you must make opt in/out or subscription customization by the 15th of the month for changes to take effect the following month.
Signing up for our fresh meat subscription service is very easy. You need to make two choices:
1. Select which subscription suites your needs best.
2. Size Of Subscription ranging From:
• 6lb Will serve 16 portions
• 8lb Will serve 21 portions
• 12lb Will Serve 32 portions
Shipments are made on the first Tuesday of every month.
Each shipment of meat will contain: 6lb, 8lb Or 12lb – Depending on how many people you would like to feed based on a 6oz suggested serving size.
Your First Month Subscription Will be billed immediately at sign up. After the first month billing you will be billed on the first week of every month once subscriptions have been mailed out.
All subscription orders Are scheduled to ship on the first Tuesday of every month. Your order will arrive the following day anywhere In the USA.
Depending on the subscription you choose, you can expect to receive any combination of meats available from our site, as sometimes we throw in special surprises from items in inventory.
To cancel your subscription, you can go to your customer log in profile and manage your entire subscription using our site. Please note: you must make opt in/out or subscription customization by the 15th of the month for changes to take effect the following month.
Yes. Our innovative insulated boxes keep in the cold and keep out the heat for up to 48+ hours.
We only offer overnight shipping currently because almost all of our meats are cut fresh per order and we need a day to cut, pack, and ship your order. There was a banner on the checkout screen explaining shipping and when you could expect your order based on when you placed your order. We do not ship on Fridays because the carriers have a very high delay rate with Saturday deliveries and the product would then sit in a warehouse and have a higher chance go bad over the weekend.
We understand this is a little different than other online meat companies, but most of our items are fresh and never frozen. Most online providers have pre-cut meats in a frozen fulfillment center for long periods waiting to be picked and shipped with dry ice. Our method requires a little more time and care, but it is one of the biggest reasons professional chefs and consumers come to us for their high-end rare proteins!
You will receive notification from our system once FedEx/UPS picks up the package and their system populates data back to us. Once in route, you will receive numerous notifications with tracking details.
ESTIMATED shipping schedule based on when order is received and normal order volumes:
Monday: ordered before 12:00 CST – Ships Tuesday
Monday: ordered after 12:00 CST – Ships Wednesday
Tuesday: ordered before 12:00 CST – Ships Wednesday
Tuesday: ordered after 12:00 CST – Ships Thursday
Wednesday: ordered before 12:00 CST – Ships Thursday
Wednesday: ordered after 12:00 CST – Ships Monday
Thursday: ordered before 12:00 CST – Ships Monday
Thursday: ordered after 12:00 CST – Ships Monday
Friday: ordered before 12:00 CST – Ships Monday
Friday: ordered after 12:00 CST – Ships Tuesday
Saturday: ordered anytime – Ships Tuesday
Sunday: ordered anytime – Ships Tuesday
Absolutely. Our packaging allows the meats to stay at cool temperatures for up to 48+ hours, keeping them fresh the entire way.
We deliver to all homes within the continental United States. Unfortunately, this excludes Hawaii and Alaska residencies because overnight shipping to these areas is impossible. If your home is located in mainland United States, you can expect to receive your meats in under 48 hours!
Meat Artisan is committed to send you top quality items, with added nutritional value. We understand shipping costs can be a burden, so we added an affordable Ground option.
Keep in mind Ground delivery for all US countries will be shipped Frozen 2-5 day delivery depending on your location. We always recommend to ship Fresh Products but understand if Frozen Ground is more affordable. In both cases you receive high end, clean proteins delivered to your doorstep for the perfect farm to fork experience.